NDB recently opened its 109th branch, branded as NDB NEOS, at No. 39, Canal Row, Colombo 1 signaling a steady continuation of the Bank’s expansion strategy as well as the bank’s revolutionary steps into the digital world. The new branch was ceremoniously opened by the Governor of the Central Bank of Sri Lanka, Dr. Indrajith Coomaraswamy, Chairman of NDB Ananda Atukorala, Director/Group CEO Dimantha Seneviratne, and the NDB Senior Management.
With the opening of this branch, NDB became one of the first banks in Sri Lanka to revolutionize its banking journey with a digital transformation by migrating the Bank’s customers to a digital, paperless platform to perform all activities in the branch.
This is the Bank’s first “Phygital” proposition which was launched, with a view to provide customers a new paradigm in banking convenience, where the physical presence of bank staff is coupled with a truly digitized experience.
“We have taken steps to reimagine customer journeys and redefine customer experience by providing truly digital experience with human touch at this branch. We are proud to introduce some of the first time innovations to the local banking industry namely; a comprehensive interactive digital platform connected to multiple devices, pad bot based queue management system, paperless account opening through interactive devices, wide digital screens with all information, to totally paperless transactions processing; most importantly the successful implementation of RPA (Robotic Process Automation) at the NDB NEOS branch,” said NDB Digital Banking AVP Damitha Silva adding that this state-of-the-art platform stems purely from local talent, where the entire concept was brainstormed and developed by the able NDB team. An upcoming local FinTech company provided the technical expertise and know-how to develop this unique, world class platform.
The branch will add value to the service delivered by the Bank by enhancing the quality of information services and customer support, with a fully digital flavor. This will further enable the Bank to reduce operational costs while encouraging the customer base to use self-service devices for day-to-day transactions. NDB NEOS offers the Bank’s customers a unique, convenient experience tailored to today’s fast-moving, digital lifestyles, creating a seamless and integrated “phygital” experience.
Kumarini Munirathna assumed duties as the Manager of the new branch and her team consists of Assistant Branch Manager Lakshan De Silva, Michelle Mendis & Kamendra Premanayake.
NDB Bank which is the first and to date the only corporate in Sri Lanka to officially be certified with EDGE Certification, the leading and only global certification for gender equality at work place, is the parent company of the NDB Group, one of the fastest growing financial services conglomerates in Sri Lanka, with the strategic mission to be the dominant leader in the financial services and banking sector. NDB was felicitated with two of the most coveted global banking awards – the ‘'Bank of the Year in Sri Lanka 2018’ presented by The Banker UK, which came in the backdrop of NDB being recognized as the Best Bank in Sri Lanka by the coveted awards program of the Global Finance Magazine, USA.
From its inception, the group which includes NDB Bank, NDB Capital, NDB Investment Banking, NDB Wealth and NDB Securities has been a catalyst in the development of the nation, strengthening and empowering entrepreneurs, corporates and individuals from all strata of the economy. Customers across all group companies have benefited from the product and service offerings of the NDB group.