Share your feedback with us

We are committed to delivering our services to your satisfaction at all times.

Your feedback will help us to learn how well we meet your expectations and improve our services where necessary.

How to share your feedback & complaint:
  • You may contact your Branch Manager or Relationship Manager via their official telephone or mobile numbers
  • Contact our 24 hour Contact Centre on +94 (0) 11 2448888 / +94 (0)117448888
  • E-mail us a:
  • Write to us by post: The Customer Experience Officer, National Development Bank PLC. No 92, Bernard Soysa Mawatha, Colombo 05.
How we respond:

Upon receipt of your complaint, we will record it in the Bank’s Complaint Tracking System (CSRM – Customer Service Request Management system) and attempt to resolve the concern immediately. Further, an acknowledgement will be sent to your registered email address along with your complaint reference number. We will provide you a solution within 05 working days. In the event where we are unable to meet this timeline due to the nature of the complaint, we will update you with an estimated response time.

However, if you are not entirely satisfied with our response to your concern, you may enroll with alternative dispute resolution mechanisms handled by below regulatory authorities in a manner prescribed by them.

The Financial Ombudsman of Sri Lanka

Mr. Ananda Kumaradasa
The Financial Ombudsman
Office of the Financial Ombudsman
143A, Vajira Road
Colombo 05
Contact Number: +94 11 259 5624
Tele/Fax: +94 11 2595625

Financial Consumer Relations Department (FCRD) of Central Bank of Sri Lanka

Postal Address : Financial Consumer Relations Department,
No. 30, Janadhipathi Mawatha, Colombo 01.
Hotline for Inquiries : 1935
Telephone : +94 112477966
Fax : +94 112477444
Email :