NDB was crowned Bank of the Year for “Excellence in Customer Convenience” in addition to two Merit Awards at the LankaPay Technnovation Awards 2018.
Accordingly, the Bank was felicitated with “Best Common ATM Acquirer of the Year” - Category B Merit Award, “Bank of the Year for Financial Inclusivity” - Category B, Merit Award and the winner of the “Bank of the Year for Excellence in Customer Convenience” - Category C.
NDB is now operating with 133 ATMs including 12 CRMs - located at the most significant areas that were selected carefully to cater the customers with the best banking experience for their ease.
Delivering customer convenience is a key driver at NDB. The Bank is currently in the process of carrying out branch transformations to simplify processes while saving time and cost for customers. Accordingly, NDB has installed Self Service machines at several of its branch locations, with which customers are given the convenience of 24 x 7 deposits and withdrawals. Customers can now avail this 24 hour service at NDB’s Kandy City Center, Pettah, Darmapala Mawatha, Nawam Mawatha, Pelawatte, Maharagama and Avissawella branches. This service eliminates the need to spend time waiting in queues, and encourages customers to embrace efficient digital banking.
In time to come the Bank will enhance the range of services provided to their customers to further ease their banking activities, progressing into new solutions, providing additional value.
NDB has made considerable strides towards the Sri Lankan banking and finance sector, expanding and evolving a range of products and services accessible through its growing branch network. NDB’s performance and customer relations were recognized when the Bank was recently named the “Best Bank in Sri Lanka” by the prestigious Global Finance Magazine at the 25th Annual Best Bank Awards in the Asia Pacific. Further details on NDB’s many products can be obtained from its 24 hour Call Centre, by calling 011 244 8888 or by visiting NDB Bank’s website on www.ndbbank.com.