The world is experiencing a period of rapid change. With past behaviours changing due to the disruption caused by the pandemic, technology has stepped into facilitate new behaviors as societies move forward in the new normal. This is true even in the financial services arena with the increase in cashless transactions, the use of smart devices and digital platforms to deliver unique banking experiences, banks find themselves having to transform to stay ahead.
NDB, as a bank has always been at the forefront of the move to digital technology with pioneer digital solutions like NEOS online and mobile banking.
Fueled by its ambitious Voyage 2025 Strategy, NDB is combining the most advanced technology and innovation to redefine what the future of banking would look like for its customers. At a time where minimum contact with others was encouraged, NDB introduced the NEOS Pay feature through NEOS app, a QR payment method through which customers can make payments to merchants, pay other bills, all the while having access to banking transactions via the same platform. This positioned NDB NEOS as the first in Sri Lanka to enable banking and merchant transactions in one single app. Adding further convenience, customers of other banks have also been given the ability to register for NDB NEOS using their other bank account details. This capability is facilitated via the JustPay network and enables other bank customers to carry out merchant and bill payments using QR code facility through the NEOS app.
Adding to the many firsts the Bank has achieved in its digital evolution, is the launch of the latest video KYC (vKYC) based account opening process. vKYC verification utilizes artificial intelligence (AI) technology enabling customers to open NDB accounts from the comfort and safety of home, without having to visit a branch. Additionally, the Bank also became the first in the industry to tie up with the Credit Information Bureau (CRIB) in order to create a hassle free and convenient service in which the Bank’s customers can register and request for their individual credit reports (iReport) and individual credit score reports (CRIB Score) from wherever they are in Sri Lanka through NDB NEOS.
NDB Director/Group CEO Dimantha Seneviratne, speaking on the achievements so far said, “As part of our strategic digital journey, we have harnessed the essence of NDB’s service credo and technological knowhow to redefine the future of banking, in order to offer our customers the most convenient and cutting edge solutions in business and personal finances.”
NDB Bank has taken the step to position itself as the pioneer in this digital transformation journey with its new brand positioning “The Future is Banking on Us”, embracing a digital future and re-imagining the face of banking for its customers.
NDB has continued to remain at the forefront of digital banking even amidst competition, constantly introducing novel methods to the Bank’s clients as well as all Sri Lankans. Accordingly, the Bank was awarded the “Best Digital Bank 2021” at the Asiamoney Best Bank Awards for Sri Lanka in addition to being crowned "Sri Lanka’s Best Bank 2021" by the prestigious Global Finance Magazine of USA, and "The Bank of the Year Sri Lanka", by The Banker Magazine UK. NDB is the 4th largest listed bank in Sri Lanka and the parent company of the NDB Group. The only financial services conglomerate in Sri Lanka, NDB Group is uniquely positioned towards assisting the growth and development of the Sri Lankan capital market to provide its customers seamless access to the product and service offerings of all its group companies.