NDB celebrated the International Customer Service Week under the official theme “Dream Team™” which was held during the first week of October from the 5th to 9th, by recognizing the importance of customer service, enhancing the service culture, and appreciating staff members who have gone out of their way to serve a customer as well as to uplift the internal staff member’s team spirit.
Customer Service week is an international event - celebrated in over 60 countries - devoted to recognizing the importance of customer service and honoring the individuals who serve and support customers on a daily basis.
Customer service means going above and beyond to keep your customers happy, it could even be answering a simple query that they may have or resolving concerns with a positive attitude and NDB has always been a customer centric organization, revolving the Bank’s product development around the customer’s wants and needs.
The theme emphasized that a dream team will provide an outstanding and exceptional service to all customers, if they are passionate in what they do. The team will strive for excellence and thereby create value whilst further converting an unhappy customer to a satisfied long term customer and an occasional customer into a repeat customer.
Accordingly, NDB understands that customers today expect a personal and caring customer experience. Therefore NDB will strive to deliver such an experience to their entire customer portfolio through their elite team members with a positive attitude and service culture.
The Bank, which is the 4th largest listed bank in Sri Lanka, is one of the fastest growing banks, having had a cumulative average growth rate (CAGR) in advances by 21% and in deposits by 25% in the last four years. The only financial service conglomerate in Sri Lanka, NDB Group is uniquely positioned towards assisting the growth and development of the Sri Lankan capital market provide its customers seamless access to the product and service offerings of all its group companies.